FAQ
Q: How much is shipping?
A. The fee is 605 yen (tax included) throughout Japan . Shipping costs for Kyushu and Hokkaido are 825 yen (tax included), and for Okinawa it is 1,650 yen (tax included). For more information, please click here .
Q. Is it possible to return or exchange an item? How do I go about doing so?
A. Yes, returns and exchanges are possible. Please contact us within 7 days of receiving the product and we will process the return or exchange. For details on returns and exchanges, please click here .
Q. I'm not sure which size to choose. Do you have a size guide?
A. Yes, we have a size guide on each product page. Please check there .
Q. I want to buy a product. Do you have it in stock?
A. You can check the stock status on the product page. If an item is out of stock, we will also display the expected restock date.
Q. Can I cancel my order after placing it? Is there a cancellation fee?
A. We accept cancellations after an order has been placed, but only before the product has been shipped . There is no cancellation fee.
Q. Where can I find information about sales and campaigns?
A. Information about sales and campaigns will be posted on our official website and social media accounts.
Q.What payment methods can I use?
A. We offer multiple payment methods including credit cards (Visa, Mastercard, American Express), Amazon Pay, Apple Pay, Google Pay and other smartphone payments (Pay Pay, LINE Pay, Merpay) .
Q. How can I check the delivery status after placing an order?
A. The order confirmation email sent after the order is placed will include the tracking number and shipping company information. You can also check the delivery status from My Page.
Q. Where can I find information on how to care for and wash the product?
A. Care and washing instructions are listed on the product page or on the washing label printed on the product.
Q. Is there a gift wrapping option? Does it cost anything?
A. We currently do not offer gift wrapping. ENEU's delivery packaging is designed to give a special feeling due to its new appearance. Please rest assured that the packaging is also enjoyable enough to be given as a gift.
If you have any questions, please contact us here .
